Shipping and Returns

Shipping

Shipping Policy/Domestic Shipping Policy
Thank you for visiting and shopping at Jernigan's Whimsical Art. Following are the terms and conditions that constitute our Shipping & Return Policy.

Shipment Processing Time
All orders are processed within 7- 10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates/Overnight Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Overnight delivery is not currently available. Please email us at jerniganswhimsicalart@thisanthatdesign.com for expedited mailing options.
Delivery delays can occasionally occur.

SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages
Jernigans Whimsical Art is not liable for any products damaged or lost during shipping. Orders shipped through the USPS PRIORITY will be insured for $50. You can file your damage claim directly through their website at:

You are responsible to file the claim with USPS, we are not responsible for lost packages during transit. We are not responsible to shipments sent to forwarding services or companies. If you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment. We are not responsible for weather related damages or delays. Once the package leaves our hands it is out of our control.

You can file your damage claim directly through their website at:

https://www.usps.com/help/claims.htm

If your order was through another carrier, please contact us immediately at letstalk@notjustframes.com .

International Shipping Policy
We do not ship outside of the continental United States.

Covid Delays
Please note that there may be delays due to the Covid 19 pandemic, which may result in your shipping times being longer.
Shipping costs are based on the size, weight, and the destination address.
We currently only ship within the Continental United States. Please contact us to discuss shipping outside the Continental United States.
The customer will be notified with a tracking number when the package is shipped.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jerniganswhimsicalart@thisanthatdesign.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jerniganswhimsicalart@thisanthatdesign.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged piece take pictures and send them with your request for refund.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
A full refund minus shipping will be processed once the item has been received and inspected. All refunds will be done via the original payment method. When the refund shows in your account is dependent on your credit card processing cycle.